@keyframes spinner-rotate{to{transform:rotate(360deg)}}:root{font-family:Inter,system-ui,-apple-system,sans-serif;line-height:1.5;font-weight:400;color:var(--text-primary);background-color:var(--bg-page);font-synthesis:none;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}a{font-weight:500;color:var(--color-accent);text-decoration:inherit}a:hover{color:#e69400}body{margin:0;min-width:320px;min-height:100vh;background-color:var(--bg-page);color:var(--text-primary)}h1{font-size:3.2em;line-height:1.1;color:var(--text-primary)}button,[role=button],a.login-submit{white-space:nowrap}button{border-radius:6px;border:1px solid var(--border-subtle);padding:.6em 1.2em;font-size:1em;font-weight:500;font-family:Outfit,system-ui,sans-serif;background-color:var(--bg-card);color:var(--text-primary);cursor:pointer;transition:background-color .15s ease,border-color .15s ease}button:hover{background-color:var(--bg-hover);border-color:var(--color-celeste)}button:focus,button:focus-visible{outline:2px solid var(--color-accent);outline-offset:2px}.theme-toggle{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;background:transparent;border:1px solid transparent;border-radius:6px;font-size:12px;color:inherit;cursor:pointer;line-height:1}.theme-toggle:hover{background:#ffffff14}.theme-toggle__label{font-size:12px}.admin-main .theme-toggle:hover{background:var(--bg-hover)}.notifications-bell{position:relative;display:inline-block}.notifications-bell__trigger{position:relative;background:transparent;border:0;cursor:pointer;font-size:20px;padding:6px 10px;border-radius:6px;color:inherit;line-height:1}.notifications-bell__trigger:hover{background:#ffffff14}.notifications-bell__badge{position:absolute;top:-2px;right:-2px;min-width:18px;height:18px;padding:0 5px;background:#d62828;color:#fff;border:2px solid var(--color-navy, #1a3a5c);border-radius:9px;font-size:11px;font-weight:700;line-height:14px;text-align:center;box-sizing:border-box;box-shadow:0 0 0 1px #d6282866}.notifications-bell__panel{position:fixed;bottom:72px;left:16px;width:380px;max-height:70vh;background:var(--bg-card);border:1px solid var(--border-subtle, #e1e4e8);border-radius:8px;box-shadow:0 10px 30px #0000002e;z-index:1000;display:flex;flex-direction:column;overflow:hidden}.notifications-bell__header{display:flex;justify-content:space-between;align-items:center;padding:10px 14px;border-bottom:1px solid var(--border-subtle, #e1e4e8);flex-shrink:0}.notifications-bell__title{font-weight:600;color:var(--text-primary, #1a3a5c);font-size:14px}.notifications-bell__title-count{color:var(--text-tertiary, #888);font-weight:400;margin-left:4px}.notifications-bell__mark-all{background:transparent;border:0;cursor:pointer;font-size:12px;color:var(--color-celeste, #4d8cf0);text-decoration:underline;padding:2px 4px}.notifications-bell__list{overflow-y:auto;flex:1}.notifications-bell__empty{padding:30px 14px;text-align:center;color:var(--text-tertiary, #888);font-size:13px;margin:0}.notifications-bell__item{display:flex;width:100%;background:transparent;border:0;border-bottom:1px solid var(--border-subtle, #f0f0f0);padding:12px 14px;cursor:pointer;text-align:left;gap:10px;align-items:flex-start;transition:background .15s;color:inherit}.notifications-bell__item:hover{background:var(--bg-hover, #f5f7fa)}.notifications-bell__item--unread{background:#4d8cf00f}.notifications-bell__icon{font-size:16px;flex-shrink:0;width:22px;text-align:center}.notifications-bell__body{display:flex;flex-direction:column;flex:1;min-width:0}.notifications-bell__item-title{font-size:13px;font-weight:600;color:var(--text-primary, #1a3a5c);overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.notifications-bell__item-body{font-size:12px;color:var(--text-secondary, #555);margin-top:2px;overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.notifications-bell__item-meta{font-size:11px;color:var(--text-tertiary, #888);margin-top:4px}.notifications-bell__dot{width:8px;height:8px;border-radius:50%;background:#4d8cf0;flex-shrink:0;margin-top:6px}.admin-shell{display:flex;min-height:100vh;background:var(--bg-page)}.admin-main{flex:1;min-width:0;display:flex;flex-direction:column;overflow:hidden}.admin-content{flex:1;min-height:0;overflow:auto;padding:var(--space-4) var(--space-6);background:var(--bg-page)}.admin-sidebar{width:220px;flex-shrink:0;background:var(--color-navy);display:flex;flex-direction:column;overflow-y:auto;border-right:1px solid rgba(255,255,255,.06)}.admin-sidebar__brand{padding:var(--space-3) var(--space-4);font-family:var(--font-secondary);font-weight:var(--font-semibold);font-size:var(--text-sm);color:#fffffff2;border-bottom:1px solid rgba(255,255,255,.08)}.admin-sidebar__nav{padding:var(--space-2) 0}.admin-sidebar__section{margin-bottom:var(--space-3)}.admin-sidebar__section:not(:last-child){padding-bottom:var(--space-2);border-bottom:1px solid rgba(255,255,255,.06)}.admin-sidebar__section-title{padding:var(--space-1) var(--space-4);margin-bottom:var(--space-1);font-size:10px;font-weight:var(--font-semibold);color:#ffffff73;text-transform:uppercase;letter-spacing:.06em;font-family:var(--font-primary)}.admin-sidebar__item{display:flex;align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-4);margin:0 var(--space-2);border-radius:var(--radius-sm);color:#ffffffd1;text-decoration:none;font-size:var(--text-sm);font-weight:var(--font-medium);font-family:var(--font-primary);transition:background .12s ease,color .12s ease;border-left:3px solid transparent}.admin-sidebar__item:hover{background:#ffffff0f;color:#fffffff2}.admin-sidebar__item--active{background:#ffffff14;color:#fff;border-left-color:var(--color-accent);padding-left:calc(var(--space-4) - 3px);margin-left:0;border-radius:0 var(--radius-sm) var(--radius-sm) 0}.admin-sidebar__item-icon{width:16px;height:16px;flex-shrink:0;display:flex;align-items:center;justify-content:center;font-size:12px}.admin-sidebar__item-label{white-space:nowrap;overflow:hidden}.admin-sidebar__sub{padding-left:var(--space-4);margin-top:var(--space-1)}.admin-sidebar__sub-item{display:block;padding:6px var(--space-3);margin-left:var(--space-2);border-radius:var(--radius-sm);color:#ffffffb8;text-decoration:none;font-size:13px;font-weight:var(--font-regular);font-family:var(--font-primary);transition:background .12s ease,color .12s ease}.admin-sidebar__sub-item:hover{color:#fffffff2;background:#ffffff0d}.admin-sidebar__sub-item--active{color:var(--color-accent);background:#ffffff0f}.admin-sidebar__sub-item--disabled{opacity:.5;cursor:not-allowed;pointer-events:none}.admin-sidebar__section-toggle{width:100%;display:flex;align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-4);margin:0 var(--space-2);border:none;border-radius:var(--radius-sm);background:transparent;color:#ffffffd1;font-size:var(--text-sm);font-weight:var(--font-medium);font-family:var(--font-primary);cursor:pointer;transition:background .12s ease,color .12s ease;text-align:left}.admin-sidebar__section-toggle:hover{background:#ffffff0f;color:#fffffff2}.admin-sidebar__section-toggle-icon{width:16px;flex-shrink:0;text-align:center;font-size:12px;transition:transform .12s ease}.admin-sidebar__section--open .admin-sidebar__section-toggle-icon{transform:rotate(90deg)}.admin-header{flex-shrink:0;display:flex;align-items:center;justify-content:space-between;gap:var(--space-4);padding:var(--space-2) var(--space-6);background:var(--bg-card);border-bottom:1px solid var(--border-subtle);min-height:44px}.admin-header__breadcrumb{display:flex;align-items:center;gap:var(--space-2);font-size:var(--text-xs);color:var(--text-meta);font-family:var(--font-primary)}.admin-header__breadcrumb-sep{color:var(--color-beige)}.admin-header__breadcrumb-link{color:var(--text-meta);text-decoration:none}.admin-header__breadcrumb-link:hover{color:var(--color-navy)}.admin-header__breadcrumb-current{color:var(--color-navy);font-weight:var(--font-medium)}.admin-header__module{font-size:var(--text-sm);font-weight:var(--font-semibold);color:var(--color-navy);font-family:var(--font-secondary)}.admin-header__right{display:flex;align-items:center;gap:var(--space-4)}.admin-header__env{font-size:11px;color:var(--text-meta);padding:2px var(--space-2);background:var(--bg-hover);border-radius:var(--radius-sm);font-family:var(--font-primary)}.admin-header__user{font-size:var(--text-sm);color:var(--color-navy);font-weight:var(--font-medium);font-family:var(--font-primary)}.admin-page{max-width:960px;margin:0 auto}.admin-page__breadcrumb{font-size:var(--text-xs);color:var(--text-meta);margin-bottom:var(--space-1);font-family:var(--font-primary)}.admin-page__breadcrumb a{color:var(--text-meta);text-decoration:none}.admin-page__breadcrumb a:hover{color:var(--color-navy)}.admin-page__title-row{display:flex;justify-content:space-between;align-items:center;margin-bottom:var(--space-4);gap:var(--space-4)}.admin-page__title{margin:0;font-family:var(--font-secondary);font-weight:var(--font-semibold);font-size:28px;line-height:1.2;color:var(--color-navy)}.admin-page__actions{display:flex;gap:var(--space-2);align-items:center}.admin-page-header{margin-top:var(--space-6);margin-bottom:var(--space-8)}.admin-page-header__row{display:flex;justify-content:space-between;align-items:flex-start;gap:var(--space-4)}.admin-page-header__title{margin:0;font-family:var(--font-secondary);font-weight:var(--font-semibold);font-size:28px;line-height:1.2;color:var(--color-navy)}.admin-page-header__subtitle{margin:var(--space-2) 0 0;font-size:var(--text-sm);color:var(--text-meta);line-height:1.4;font-family:var(--font-primary)}.admin-page-header__actions{display:flex;gap:var(--space-2);align-items:center;flex-shrink:0}.admin-card{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md);box-shadow:0 1px 3px #1912460a;padding:var(--space-4) var(--space-5)}.admin-card--table{padding:0;overflow-x:auto}.admin-table{width:100%;border-collapse:collapse;font-size:var(--text-sm);font-family:var(--font-primary);table-layout:auto}.admin-table thead{background:var(--color-navy);color:#fffffff2}.admin-table th{padding:8px 10px;text-align:left;font-weight:var(--font-semibold);font-size:var(--text-xs);text-transform:uppercase;letter-spacing:.03em;white-space:nowrap}.admin-table td{padding:10px 12px;border-bottom:1px solid var(--border-subtle);vertical-align:middle;white-space:nowrap}.admin-table td.admin-table__name,.admin-table th.admin-table__name{max-width:180px;overflow:hidden;text-overflow:ellipsis}.admin-table td.admin-table__email,.admin-table th.admin-table__email{max-width:200px;overflow:hidden;text-overflow:ellipsis}.admin-table td.admin-table__groups,.admin-table th.admin-table__groups{max-width:140px;overflow:hidden;text-overflow:ellipsis}.admin-table-pagination{display:flex;justify-content:space-between;align-items:center;padding:10px 14px;border-top:1px solid var(--border-subtle);gap:12px;flex-wrap:wrap;background:var(--bg-card)}.admin-table-pagination__info{font-size:var(--text-sm);color:var(--text-tertiary)}.admin-table-pagination__buttons{display:flex;gap:6px;align-items:center}.admin-table-pagination__page{font-size:var(--text-sm);color:var(--text-primary);padding:0 8px;font-weight:var(--font-medium)}.admin-table__role-pill{display:inline-block;padding:2px 8px;border-radius:10px;font-size:var(--text-xs);font-weight:var(--font-medium);text-transform:capitalize}.admin-table__role-pill--admin{background:#fde2e2;color:#8b1a1a}.admin-table__role-pill--manager{background:#d8e6ff;color:#1a3a8b}.admin-table__role-pill--agent{background:#e1f4e3;color:#1a6b3a}.admin-table__role-pill--client{background:#f0f0f0;color:#555}.admin-table tbody tr{transition:background .1s ease}.admin-table tbody tr:hover{background:var(--bg-hover)}.admin-table tbody tr:last-child td{border-bottom:none}.admin-table th.admin-table__actions,.admin-table .admin-table__actions{white-space:nowrap;width:1%;min-width:100px}.admin-table .admin-table__actions .admin-btn-primary,.admin-table .admin-table__actions .admin-btn-secondary,.admin-table .admin-table__actions .admin-btn-icon{margin-right:var(--space-2)}.admin-table .admin-table__actions .admin-btn-secondary:last-child,.admin-table .admin-table__actions .admin-btn-primary:last-child,.admin-table .admin-table__actions .admin-btn-icon:last-child{margin-right:0}.admin-btn-icon{display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;padding:0;border-radius:var(--radius);flex-shrink:0}.admin-btn-icon svg{flex-shrink:0}.admin-btn-primary,.admin-btn-secondary,.admin-btn-danger{white-space:nowrap;flex-shrink:0;min-width:0}.admin-btn-primary,.admin-btn-secondary{display:inline-flex;align-items:center;justify-content:center;padding:8px var(--space-4);font-size:var(--text-sm);font-weight:var(--font-medium);font-family:var(--font-primary);border-radius:var(--radius);cursor:pointer;transition:background .12s ease,color .12s ease,border-color .12s ease;text-decoration:none;border:1px solid transparent}.admin-btn-primary{background:var(--color-accent);color:var(--color-navy);border-color:var(--color-accent)}.admin-btn-primary:hover:not(:disabled){background:#e69500;border-color:#e69500;color:var(--color-navy)}.admin-btn-primary:disabled{opacity:.6;cursor:not-allowed}.admin-btn-secondary{background:transparent;color:var(--color-navy);border-color:var(--border-subtle)}.admin-btn-secondary:hover{background:var(--bg-hover);border-color:var(--color-navy)}.admin-tabs{display:flex;gap:0;border-bottom:1px solid var(--border-subtle);margin-bottom:var(--space-4)}.admin-tabs__tab{padding:var(--space-2) var(--space-4);font-size:var(--text-sm);font-weight:var(--font-medium);font-family:var(--font-secondary);color:var(--text-meta);background:transparent;border:none;border-bottom:2px solid transparent;margin-bottom:-1px;cursor:pointer;transition:color .12s ease,border-color .12s ease}.admin-tabs__tab:hover{color:var(--color-navy)}.admin-tabs__tab--active{color:var(--color-navy);border-bottom-color:var(--color-accent)}.admin-input,.admin-input--number{padding:6px var(--space-3);font-size:var(--text-sm);font-family:var(--font-primary);border:1px solid var(--border-subtle);border-radius:var(--radius);background:var(--bg-card);color:var(--text-primary);width:100%;max-width:200px}.admin-input:focus,.admin-input--number:focus,select.admin-input:focus{outline:none;border-color:var(--color-navy)}select.admin-input{cursor:pointer;appearance:auto}.admin-label{display:block;font-size:var(--text-xs);font-weight:var(--font-medium);color:var(--text-meta);margin-bottom:var(--space-1);text-transform:uppercase;letter-spacing:.03em;font-family:var(--font-primary)}.admin-form-group{margin-bottom:var(--space-4)}.admin-modal-backdrop{position:fixed;inset:0;background:#0006;display:flex;align-items:center;justify-content:center;z-index:1000;padding:var(--space-4)}.admin-modal{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md);box-shadow:0 4px 24px #00000026;padding:var(--space-5);max-width:400px;width:100%}.admin-modal--wide{min-width:600px;max-width:600px;width:100%}.admin-modal__section{margin-bottom:24px}.admin-modal__section:last-of-type{margin-bottom:0}.admin-modal__section-title{margin:0 0 12px;font-size:var(--text-xs);font-weight:var(--font-semibold);color:var(--text-meta);text-transform:uppercase;letter-spacing:.04em;font-family:var(--font-primary)}.admin-modal__hint{margin:6px 0 0;font-size:var(--text-sm);color:var(--text-meta);line-height:1.4}.admin-modal__footer{display:flex;justify-content:flex-end;gap:var(--space-3);margin-top:24px;padding-top:24px;border-top:1px solid var(--border-subtle)}.admin-modal__field{margin-bottom:var(--space-4)}.admin-modal__field:last-child{margin-bottom:0}.admin-modal__field-label{display:block;margin-bottom:6px;font-size:var(--text-sm);font-weight:var(--font-medium);color:var(--color-navy);font-family:var(--font-primary)}.admin-modal__error{margin-top:6px;font-size:var(--text-sm);color:var(--sla-breach)}.admin-modal--wide .admin-input,.admin-modal--wide input.admin-input,.admin-modal--wide select.admin-input{width:100%;max-width:none}.admin-modal__title{margin:0 0 var(--space-2);font-size:var(--text-lg);font-weight:var(--font-semibold);color:var(--color-navy);font-family:var(--font-secondary)}.admin-modal__message{margin:0 0 var(--space-5);font-size:var(--text-sm);color:var(--text-meta);line-height:1.5}.admin-modal__actions{display:flex;justify-content:flex-end;gap:var(--space-2)}.admin-btn-danger{display:inline-flex;align-items:center;justify-content:center;padding:8px var(--space-4);font-size:var(--text-sm);font-weight:var(--font-medium);font-family:var(--font-primary);border-radius:var(--radius);cursor:pointer;background:#dc2626;color:#fff;border:1px solid #dc2626;transition:background .12s ease,border-color .12s ease}.admin-btn-danger:hover:not(:disabled){background:#b91c1c;border-color:#b91c1c}.admin-btn-danger:disabled{opacity:.6;cursor:not-allowed}.admin-toggle{position:relative;width:40px;height:22px;flex-shrink:0;background:var(--border-subtle);border-radius:11px;cursor:pointer;transition:background .12s ease}.admin-toggle--on{background:var(--color-accent)}.admin-toggle__thumb{position:absolute;top:2px;left:2px;width:18px;height:18px;background:#fff;border-radius:50%;box-shadow:0 1px 3px #0003;transition:transform .12s ease}.admin-toggle--on .admin-toggle__thumb{transform:translate(18px)}.admin-toggle:focus-visible{outline:2px solid var(--color-navy);outline-offset:2px}.login-page{min-height:100vh;background:var(--color-bg-light);display:flex;align-items:center;justify-content:center;padding:var(--space-4)}.login-box{max-width:360px;width:100%;padding:var(--space-8);background:var(--bg-card);border-radius:var(--radius-md);box-shadow:0 2px 12px #1912460f;border:1px solid var(--border-subtle)}.login-page h1{margin:0 0 var(--space-6) 0;font-size:var(--text-xl);font-weight:var(--font-bold);font-family:var(--font-primary);color:var(--color-navy)}.login-page label{display:block;margin-bottom:var(--space-1);font-size:var(--text-sm);font-weight:var(--font-medium);color:var(--color-navy);font-family:var(--font-primary)}.login-page input{width:100%;padding:var(--space-2) var(--space-3);font-size:var(--text-base);border:1px solid var(--border-default);border-radius:var(--radius);background:var(--bg-card);color:var(--text-primary);font-family:var(--font-primary);box-sizing:border-box}.login-page input:focus{outline:none;border-color:var(--color-accent);box-shadow:0 0 0 2px #ffa40033}.login-page .login-error{color:#b91c1c;margin-bottom:var(--space-4);font-size:var(--text-sm)}.login-page .login-submit{width:100%;white-space:nowrap;padding:var(--space-2) var(--space-4);margin-top:var(--space-2);font-size:var(--text-base);font-weight:var(--font-semibold);font-family:var(--font-secondary);background:var(--color-accent);border:none;border-radius:var(--radius);color:var(--color-navy);cursor:pointer;transition:background var(--transition-fast)}.login-page .login-submit:hover:not(:disabled){background:#e69400}.login-page .login-submit:disabled{opacity:.7;cursor:not-allowed}.login-field{margin-bottom:var(--space-4)}.mention-textarea{position:relative;width:100%}.mention-textarea textarea{width:100%;box-sizing:border-box}.mention-textarea__dropdown{position:absolute;left:0;right:0;top:100%;margin-top:4px;background:var(--bg-card);border:1px solid var(--border-subtle, #e1e4e8);border-radius:6px;box-shadow:0 8px 24px #0000001f;z-index:100;max-height:240px;overflow-y:auto;display:flex;flex-direction:column}.mention-textarea__item{display:grid;grid-template-columns:1fr auto auto;align-items:center;gap:10px;width:100%;padding:8px 12px;background:transparent;border:0;border-bottom:1px solid var(--border-subtle, #f0f0f0);text-align:left;cursor:pointer;font-size:13px;color:inherit}.mention-textarea__item:last-child{border-bottom:0}.mention-textarea__item:hover,.mention-textarea__item--active{background:#4d8cf01a}.mention-textarea__name{font-weight:600;color:var(--text-primary, #1a3a5c);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.mention-textarea__email{color:var(--text-secondary, #555);font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.mention-textarea__role{font-size:11px;text-transform:uppercase;color:var(--text-tertiary, #888);background:var(--bg-hover, #f0f3f7);border-radius:10px;padding:2px 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dd{margin:0;font-size:var(--text-sm);color:var(--text-primary);font-weight:var(--font-medium)}.ticket-detail__audit{margin-top:var(--space-4);padding-top:var(--space-4);border-top:1px solid var(--border-subtle)}.ticket-detail__audit-title{margin:0 0 var(--space-3);font-size:var(--text-md);font-weight:var(--font-semibold);color:var(--text-primary)}.ticket-detail__audit-list{list-style:none;padding:0;margin:0}.ticket-detail__audit-item{padding:var(--space-2) 0;border-bottom:1px solid var(--border-subtle);font-size:var(--text-sm);color:var(--text-secondary)}.ticket-detail__audit-item:last-child{border-bottom:none}#root{min-height:100vh;width:100%}#root:not(:has(.agent-console)):not(:has(.admin-shell)){max-width:1280px;margin:0 auto;padding:2rem;text-align:center}.logo{height:6em;padding:1.5em;will-change:filter;transition:filter .3s}.logo:hover{filter:drop-shadow(0 0 2em #646cffaa)}.logo.react:hover{filter:drop-shadow(0 0 2em #61dafbaa)}@keyframes logo-spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}@media(prefers-reduced-motion:no-preference){a:nth-of-type(2) .logo{animation:logo-spin infinite 20s linear}}.card{padding:2em}.read-the-docs{color:#888}